“Customer support is no longer a cost center; it is the product that decides who keeps the customer and who loses them.” Investors who track SaaS retention already know the punchline: teams that pick the right support stack see up to 20 to 30 percent better net revenue retention than similar products with the same … Read more
“Horizontal software chases everyone. Vertical SaaS prints money by knowing one customer better than anyone else.” The market has made its call: vertical SaaS is outperforming broad, horizontal software on revenue durability, net dollar retention, and pricing power. Investors now pay higher multiples for a $20 million ARR startup that dominates a narrow niche than … Read more
“The first no-code unicorn will not look like a software company. It will look like a revenue machine that just happens to ship product without engineers.” The short answer is yes, you can build a SaaS without developers. The harder truth is that you are not really skipping engineering. You are just compressing it into … Read more
