The team better known as Contrast in Ireland, have a potential killer-app on their hands.
Intercom is a next-gen CRM for SaaS businesses, who find it hard to connect with their customers, resulting in abandoned trials, low upgrades, churn.
Intercom lets them:
1. identify users they need to reach out to,
2. research those users (social plus account info),
3. contact them (in-app or e-mail, automatically or manually),
4. track the relationship over time.
It’s really clever, as I’ve seen it used on a new startup, where its allowing them to track users, and ultimately i think it will enable companies to model the business like what Andrew Chen did in this Freemium Business Model xls.
It looks like the team have HQ’d this venture out of San Francisco. They are based in a building managed by Jonathan Siegel who recently moved back to the US from Ireland.
Some bits and bobs from around the Web2Ireland scene…
Joe survives at UTR – and gets great coveage for PutPlace in webware
Exceptional launches – Error tracking and managing for Rails folks and their apps
edenbee gets coverage on Mashable – “Edenbee or Not to Be? Climate Change Social Network Steps In To Help”
Firefox Party – Dublin – June 19th. All over the world, Mozilla will be celebrating the launch of Firefox 3 in late June. Mozilla is sending over lots of prizes/swag for us to give away on the night. The Irish need to live up to the great name we have for partying. Contact Paul Walsh for sponsorship opportunity – paul AT segala.com SPONSORS BY: BT, putplace (http://putplace.com) and Blacknight
Curry 2.0 dinner coming up in Dublin – more details to follow.
Wexford based ubcam launches – looks cool…
Polldaddy at 116 million + votes and counting – Lenny is building quite the database of value
Investment scene/activity @ web – no mention of Ireland…
Sean McGrath – XML and python expert – looking for some folks in Web2.0 space to work together..
Pixenate – plugins for wordpress and MT – Walter is building a great business in the photo editing space.
Downloadmusic – selling lots of songs via SMS – clever service with some great International plans